Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
We make our best efforts to deliver each item in your order within the estimated time mentioned against the each product. However in some cases, we may take longer, to ship the order as we may have to produce/procure it about which we will keep you updated.
We are not responsible for any delays caused by natural calamities and unavoidable circumstances.
We are unable to redirect orders once items have been dispatched.
Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.
To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability. And each craftsman and artisan's process is unique, shipping times may vary. Look for shipping info on the product page for individual shipping times.
Kindly note courier companies do not deliver to P.O. Box address, so we request you to provide full street address with pin code / zip code and telephone / mobile number. If you want us to deliver products on our website to a location which is currently not listed as a delivery location then please email us. You can email us the detail address of delivery location and we will soon get back to you with a confirmation. (But we do not guarantee the delivery to the location not listed.)
If you believe that the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package and email us at your earliest, mentioning your order reference number. We shall try our best to ensure that a replacement delivery is made to you at the earliest.
We will be able to accept order change or cancellation requests within 24 hours after placing your order. Unfortunately, we cannot cancel orders once the shipment is out of our warehouse for delivery.